(Re)Phrasing the Question
Language is a funny thing. Often, nuance matters more than words. The answers you get depend on how you choose to phrase the question.
Each of us, consciously or unwittingly, are choice architects. Our decisions on how we frame our questions, our thoughts, our statements, inevitably set the stage for the responses we receive. It can be obvious, like an angry or exasperated tone, but more often it’s a subtle nuance – the presentation of options, the inference behind a chosen adjective. The choices may be the same, but the presentation can influence the response.
Choice architecture gives us a certain level of control. It’s up to us to use it wisely. |